Refund policy
Return and refund policy:
Introduction: We want you to be completely satisfied with your purchase from us. If for any reason you are not satisfied, please contact us to discuss options for a return or exchange.
Returns: We accept returns of defective or damaged products. If you receive a defective or damaged product, please contact us within 14 days of receipt to initiate a return.
*If you have ordered with Klarna, please contact us via our email first before opening a dispute with Klarna, otherwise we may not see your request and your funds will be locked = we cannot refund you! Thank you!
*Please note that we offer optional order upsells such as eco-friendly shipping and shipping protection. These additional services are non-refundable.
Refunds: If for any reason you are not satisfied with your purchase, we will offer you a refund within 30 days of purchase. To initiate a refund, please contact us with your order number and the reason for the refund.
Shipping: You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable.
Condition of the product: To be eligible for a return or refund, the product must be in its original packaging and in the same condition in which it was received.
Processing time: Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Refunds will be processed within 7 business days of approval.
Exchanges: If you would like to exchange your product for another item, please contact us to discuss the options.
Items excluded from exchange: We do not accept returns or refunds for digital downloads or gift cards, or items that require sanitary maintenance
Limitation of Liability: We are not liable for any damages resulting from your use of our products or services. Our liability is limited to the purchase price of all products you have purchased from us.
By purchasing products from valerybeauty store, you agree to this Return and Refund Policy. If you have any questions or concerns, please contact us for more information.